[Read and download] Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series)
✿ Matti Kurvinen, Ilkka Töyrylä, D. N. Prabhakar Murthy ✿
| #2014030 in Books | imusti | 2016-06-13 | Original language:English | PDF # 1 | 8.90 x1.30 x6.10l,.0 | File Name: 1119223881 | 400 pages | John Wiley Sons Inc
||0 of 0 people found the following review helpful.| easy to read and very practical|By Customer|Clear, easy to read and very practical. A must-read to everyone from customer care to product development.|From the Inside Flap||Fraudulent warranty claims bite into anywhere from three to fifteen percent of a typical company's warranty costs—which translates into one to four percent of sales. Whether a company is unaware of the issue, struggles to take action
Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the w...
[PDF.tb05] Warranty Fraud Management: Reducing Fraud and Other Excess Costs in Warranty and Service Operations (Wiley and SAS Business Series) Rating: 4.94 (428 Votes)
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